Exchanges & Returns

We understand that occasionally you may make a purchase that you aren’t 100% happy with whether it’s the wrong size or an unwanted item, we want to make the process as easy as possible for you to place a return.

Providing the item hasn’t been damaged, used or installed in any way we will happily refund within 14 days (of order arrival date). Please ensure goods are packaged properly as damaged items will not be refunded in full.

If you would like to return your item(s), please contact us via email:

returns@thecountryhomecollection.co.uk

Note: In order for us to process the return, please include your order number on the email. This can be found on your order confirmation or you can log into your account.

Note: Please be aware that customers are responsible for the cost of returns and our postage charge is non-refundable.